Shipping policy

Shipping Policy

We know how exciting it is to receive new pins, and we do our best to get every order packed and on its way as quickly as possible.

In-Stock Orders

In-stock orders typically ship within 1–2 business days.

Many orders may ship the same or next day, but processing times are not guaranteed and may be slightly longer during busy release periods, holidays, or unusually high order volume.

Disneyland Pre-sales & Park Pickups

Items sold as Disneyland pre-sales or park pickups will ship after the item has officially released and we have successfully picked it up.

While we do our best to fulfill every presale, Disneyland merchandise is subject to availability and purchase limits. If we are unable to obtain an item you purchased, you will receive a full refund for that item.

Orders Containing Multiple Items

If your order contains items with different release dates, pre-sale dates, or availability dates, your entire order will ship together once all items are available.

We do not automatically split shipments.

If you would like available items shipped separately, please contact us. Additional shipping charges may apply.

Shipping & Tracking

Once your order has been prepared for shipment, you will receive an email with tracking information.

Tracking may take some time to update after a shipping label is created and the package is transferred to the carrier.

Delivery estimates shown at checkout refer to carrier transit time and do not include our processing time.

Carrier delivery dates are estimates and cannot be guaranteed by Pins and Wishes.

Shipping Addresses

Please carefully review your shipping address before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to update the address if the order has not yet entered the shipping process.

Once an order has shipped, we may not be able to make changes to the delivery address.

Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.

If tracking has not updated for an extended period of time or your package appears to be lost, please contact us and we will help determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include photos of the item, packaging, and shipping materials so we can assist you.

Collectible Quality

Pins and other collectible items may occasionally have small manufacturing imperfections. Minor variations or imperfections that are typical of collectible pin manufacturing are not considered shipping damage.

Thank you for shopping with Pins and Wishes and supporting our small business!