Contact Us
📬 Contact Us — Pins and Wishes
We’d love to hear from you!
Whether you have a question about an order, a product, or accessibility on our website, we’re here to help.
💌 How to Reach Us
We aim to respond to all inquiries within 1–2 business days.
🛍 Order Support
If you’re contacting us about an order, please include:
- Your order number
- The name used on your order
- A brief description of your question
- This helps us assist you faster.
🔄 Returns, Refunds & Order Issues
All sales are final. Due to the limited-edition and collectible nature of our products, we do not accept returns, exchanges, refunds, or order cancellations.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at pinsandwishes@gmail.com. Please include your order number and photos of the issue so we can review and work with you to resolve it.
We are committed to providing high-quality products and excellent customer service, and we will do our best to address any legitimate order concerns promptly.
♿ Accessibility Support
Pins and Wishes is committed to providing a website that is accessible to everyone, including individuals with disabilities.
If you experience any difficulty using our website, need assistance completing a purchase, or have feedback about accessibility, please contact us:
📧 pinsandwishes@gmail.com
Subject line: Accessibility Assistance
We will do our best to provide the information or assistance you need in a timely manner.
✨ Business Inquiries
For collaborations, wholesale, or media inquiries, please email:
📧 pinsandwishes@gmail.com
💕 Thank You
Thank you for supporting Pins and Wishes — where collecting magic is always welcome.